Terms and conditions of sale

Online sales – Remote services

Last updated on 10/04/2025

Welcome and thank you for your trust. You will find below the General Terms and Conditions of Sale applicable to the https://www.adilo.academy/ website. 

Please note that the Company provides its Customers and Users of its website with a customer service department which can be contacted as follows: By email to: support@adilo.academy accessible from Monday to Friday, response within 72 hours max, excluding specific technical requests.

DEFINITIONS

Capitalised terms refer to the following definitions:

The ‘Company’ refers to the Adilo Academy company, whose registered office is located at 1 RUE DE STOCKHOLM 75008 PARIS, registered with the Paris Trade and Companies Register under SIREN number 984205062, whose intra-community VAT number is FR91984205062.

The ‘Site’ refers to the Internet site(s) accessible from the URL link https://www.adilo.academy/ and all the sites published by the Company to present and sell its Services.

The ‘User’ refers to any person browsing the Site.

The ‘Service’ refers to all the services available for Ordering on the Site, and in particular the :

Online conferences such as webinars (webcasts or registration for a live event)

Online training courses (provision of digital content in the form of documents, videos, podcasts, ebooks, PowerPoint presentations, etc. that make up the training materials)

Downloadable documents such as ebooks;

Personalised coaching, either remotely or face-to-face.

The ‘Order’ refers to any purchase of a Service by the Client from the Company via the Site.

The ‘Client’ refers to the natural person or legal entity, professional or otherwise, subscribing a Service with the Company.

The ‘General Terms and Conditions of Sale’ or ‘GTC’ refers to these general terms and conditions of sale, applicable in the context of the contractual relationship between the Company and its Clients, which include the confidentiality policy that may be available on the Site and any element of the Site to which they expressly refer.

Identifiers’ refers to the user name and password provided by the Company to the Client so that it can access the subscribed Service via the Site or any other connection method.

Partner’ means any professional partner with whom the Company has a business relationship in connection with the provision of the Service and to whom the Customer may be referred in connection with the provision of the Service.

Training’ means any online training offer whose content is presented on the Site, generally consisting of written training materials, tests, recorded webinars and access to the self-help group.

FIELD OF APPLICATION

2.1. Scope. The T&Cs govern the provision of the Service to the Customer, including the conditions of use of the Site published and made available by the Company.

2.2. Access to the GTC. The GTC are accessible at any time on the Site and take precedence, where applicable, over any other version, whether previous or future. The GTS take effect from the date of their update indicated at the top of these Terms and Conditions and apply to the exclusion of all other conditions, in particular those applicable to sales through other distribution and marketing channels.

2.3. Acceptance of the GTCS. Before placing any Order, the Customer declares that he/she has read and accepted the General Terms and Conditions of Sale, which implies unreserved acceptance of the General Terms and Conditions of Sale. By accepting, the Customer acknowledges that, prior to placing any Order, he/she has received sufficient information and advice from the Company on the Web Site, enabling him/her to ensure that the content of the Order is suited to his/her needs. The GTS constitute the entirety of the rights and obligations of the parties in the context of their contractual relationship.

By placing an Order, the Customer declares that he/she is of legal age and capable of entering into a contract under the law of his/her country or that he/she represents, by virtue of a valid power of attorney, the person for whom he/she is subscribing to the Service. In any event, the Customer guarantees that he/she has the necessary authorisations to use the payment method selected when validating the Order.

In the absence of proof to the contrary, the data recorded by the Site constitutes proof of all facts, acceptance and transactions.

2.4. Scope of the GCS. The Customer may request a copy of the version of the GTC applicable to his Order at any time. No specific terms and conditions, at the Customer’s initiative, may be added to and/or substituted for these General Terms and Conditions. The Company reserves the right to stipulate special conditions for its Services, special offers, special guarantees, etc., which are provided to the Customer prior to the Order. The fact that the Company, at any given time and for any reason whatsoever, does not avail itself of a breach by the Client of any of the obligations contained herein shall not be construed as a waiver of its right to avail itself of such obligations in the future.

CHARACTERISTICS OF THE SERVICE

3.1. Presentation. The Customer may refer to the presentation of the Service on the Site, which is summarised on the Order page and in the confirmation e-mail. The Customer is expressly warned that all Service offers are subject to change. The Customer is only liable for the Service described when the Order is placed.

3.2. Language. The Service is provided by the Company in French.

3.3 Information on the Services. The Services governed by the GTS are described and presented as accurately as possible. However, in the event of errors or omissions in this presentation, the Company may not be held liable unless this is a substantial element of the offer in question.

3.4. Version and updates. The Service subscribed to by the Customer is provided in its version up to date on the date of purchase. Updates are included in the price of the Service for as long as the Customer accesses the service with his login details thanks to his payment.

3.5. Telephone interview. The Company offers the Customer an optional, free, personalised interview prior to any subscription to a Service via the Site. Interested users can select a time slot (day, time) that suits them by providing certain personal information (name, email, telephone number) and answering certain questions relating to their current or future professional activity. Any appointment made obliges the User to honour it. Should the User fail to keep a scheduled appointment, the Company reserves the right to refuse to make a new appointment.

3.6. Delivery of modules

All of the training modules are accessible immediately after confirmation of the order, via secure access provided to the Customer. No physical delivery is made. All content is available online without time limit. It is up to the Customer to make good use of it at his/her own pace.

3.7 Self-help groups. The Company may create self-help groups between its Customers, which may be subject to compliance with rules of behaviour and usage. Unless otherwise specified at the time of Ordering, access to a group is not included in the price of the Service.

The Company reserves the right to make access rights to a group subject to compliance with a set of rules and allows the Company to warn, sanction or even cancel the Customer’s access rights in the event of a breach of these rules. Members may help each other as long as this does not contravene any group rules.

Furthermore, the Company has no control over any groups that are not created by the Company but by third parties, including a Customer, and of which the Company is not the administrator. The Company may not under any circumstances be held liable in any way whatsoever for the actions of the members of these Facebook groups or for any other damage resulting from the use of these Facebook groups which are not under its control or which it does not administer.

4. DURATION OF THE SERVICE

The Service is provided to the Customer for the duration specified on the Site at the time of the Customer Order.

Where no term is specified, then the Service shall remain accessible for at least one year after the Service has been fully delivered, and the Company may withdraw access at any time thereafter. In the event of the purchase of an online training course or any other offer of access to content, materials are provided in PDF, audio or video format which it is the Customer’s responsibility to download in their latest version before the expiry of their access rights to the Service.

5. ORDER

5.1. Ordering on the Site. After selecting the Service that they wish to subscribe to on the Site, Customers are directed to an Order page on which they enter their contact details and payment details (single payment or payment in installments, payment method). The Customer is solely responsible for the accuracy of the information provided and guarantees the Company against any false identity. In particular, the Customer must have a functional electronic mailbox for sending and receiving messages. Failing this, they will not be able to receive written confirmation of their Order at the e-mail address provided, nor will they be able to receive their access codes for the Service.

The Client may not hold the Company liable for any failure resulting from the inaccuracy or falsity of the information provided at the time of the Order, which will be used to deliver the Service.

5.2 Obligation to pay. Any Order received by the Company is deemed to be firm and definitive, entailing full and unreserved acceptance of the GCS under the conditions set out therein, and an obligation to pay for any Service ordered.

5.3. Electronic signature The provision of the Customer’s bank details online and the final validation of the Order shall constitute (i) proof of the Customer’s agreement, (ii) payment of the sums due in respect of the Order placed and (iii) signature and express acceptance of all the operations carried out during the Order on the Web Site (ticking and unticking boxes, validation clicks, etc.).

5.4. Validation of the Order. Once the Customer has read and accepted the General Terms and Conditions of Sale on the Order page, they will be taken to an Order summary page, where they will be asked to provide their bank details before validating their payment. It is the Customer’s responsibility to check the information summarising their Order and to correct it if necessary, before confirming payment for the Order. This second click definitively confirms the Customer’s Order.

5.5. Order confirmation. As soon as payment has been validated by the Company or its payment service provider, the Customer shall receive an e-mail confirming and summarising his/her Order.

5.6. Proof of the transaction. The computerised registers, kept in the Company’s computer systems under reasonable security conditions, will be considered as proof of the communications, Orders and payments that have taken place between the parties. Order forms and invoices are archived on a reliable and durable medium that can be produced as proof.

6. PRICING CONDITIONS

6.1. Applicable rates. The Service subscribed to is delivered at the rates in force on the Site when the Client’s Order is registered by the Company.

Prices are quoted in euros and VAT is applicable to the Service.

In the event of an international sale, any customs duties and other taxes payable are the sole responsibility of the Client. The Company accepts no liability in this respect and the Customer is solely responsible.

6.2. Payability of sums. Validation of the Order shall render all sums due in respect thereof payable. By validating his/her Order, the Customer authorises the Company (or its Partners, payment service providers) to send instructions to his/her bank to debit the bank account whose details have been provided by the Customer, according to any due dates indicated in the Order summary.

6.3. Payment methods. To pay for their Orders, Customers may pay online by credit card via the secure payment service provider Stripe, which is provided by the Company on the Site. (https://stripe.com/payment-terms/legal)

6.4. Debit authorisation. By providing his/her bank details at the time of sale, the Client authorises the Company to debit the account for the amount of the price indicated on the Site for the corresponding Service. The Customer guarantees the Company that he/she is of legal age and that he/she has the necessary authorisations to use the method of payment chosen by him/her when validating the Order form.

6.5. Special offers and discount vouchers. The Company reserves the right to propose introductory offers of limited duration, promotional offers or price reductions on its Services and to revise its offers and prices on the Site at any time, under the conditions provided for by law. The applicable rates are those in force at the time of the Customer’s Order, and the Customer may not take advantage of any other rates, whether prior to or subsequent to his/her Order. Discount vouchers may be subject to special conditions and are in any event strictly personal to their beneficiary and may only be used once.

6.6. Payment incident – Fraud. The Company reserves the right to suspend any Order processing and any provision of the Service in the event that authorisation for payment by bank card is refused by the officially accredited organisations or in the event of non-payment. In particular, the Company reserves the right to refuse to honour an Order from a Customer who has not paid in full or in part for a previous Order or with whom a payment dispute is in progress.

The Company may contact the Client to request additional documents in order to process payment for the Order. The Company may rely on the information provided by the Order analysis system. The documents requested must be supplied in order for the Company to confirm the Order. In order to combat credit card fraud, the Company may carry out a visual check of the means of payment before making the Service available. In the event of fraudulent use of the Customer’s bank card, the Customer is invited to contact the Company as soon as this is discovered, without prejudice to the steps that the Customer must take with his/her bank.

6.7. Default or late payment. The interest and penalties provided for by law apply in the event of default or late payment by the Consumer or Professional Client.

7. WAIVER OF THE RIGHT OF WITHDRAWAL

In accordance with article L221-28 of the French Consumer Code, the Customer expressly acknowledges that he/she has no right of withdrawal if :

– the digital content is accessible immediately after the order,

– or that the Service has begun, with their agreement, before the end of the legal period.

By validating his/her order, the Customer therefore waives his/her right of withdrawal, in order to immediately access the content and services offered.

8. CONDITIONS OF ACCESS TO THE SITE AND THE SERVICE

8.1. Access to the Site. The Site is accessible free of charge to anyone with Internet access. All costs relating to access to the Site, whether hardware, software or Internet access costs, shall be borne exclusively by the User. The Company may not be held liable for any material damage arising from use of the Site. In addition, the User undertakes to access the Site using recent, virus-free hardware and with an up-to-date, latest-generation browser. The User is solely responsible for the proper functioning of his/her computer equipment and Internet access in order to access the Site and the Service.

8.2. Access to the Service. The Company will provide the Identifiers enabling access to the Service no later than 24 hours from the date and time at which the Customer placed his/her Order, subject to acceptance of payment by his/her bank. It is therefore essential to provide a valid e-mail address. The conditions of access to the Service may vary depending on the conditions for exercising the right of withdrawal, in accordance with the terms and conditions set out in the GTCS and the law.

Customers are invited to contact the Company if they have not received or have mislaid their Identifiers so that these can be reset within 48 hours. Subsequent provision of the Identifiers releases the Company from any liability to the Customer, who may not hold the Company responsible for any unavailability of the Service.

8.3. Individual and personal nature of Identifiers. Any connection Identifier provided by the Company to the Customer is strictly personal, individual, confidential and non-transferable. The Customer undertakes to subscribe to the Service solely for personal use and declares that he/she will not resell, distribute or hire out to third parties all or part of the Services and in particular the content of the Services or any other product received as part of his/her Order. Any Customer who fails to comply with this undertaking shall be liable to prosecution. The Customer shall be liable for any unauthorised, fraudulent or abusive use of his/her Identifiers, and shall inform the Company without delay of any loss or theft thereof. In the event of a proven breach of the conditions of access to the Site or Service, the Company reserves the right to suspend access to the Service, without compensation, prior notice or prior information.

8.4. Number of accesses. Unless specific conditions provide for more extensive access, the subscription to a Service by a Customer includes access rights for one person only, regardless of the number of employees or establishments of the Customer. If the Customer wishes several of its employees, collaborators, partners or any other person to have access to the Service, it must subscribe to as many contracts as the number of people for whom access to the Service is desired. There are special offers for large accounts. 

8.5. Maintenance. The Site may be subject to maintenance operations and the Company reserves the right to interrupt, temporarily suspend or modify without notice access to all or part of the Site or the Service in order to carry out maintenance (in particular by means of updates) or for any other reason, without the interruption giving rise to any obligation or compensation.

8.6. Contractual liability. The Company uses all reasonable means at its disposal to ensure continuous, high-quality access to the Site and the Service, but is under no obligation to do so. In particular, the Company may not be held liable for any malfunction of the network or servers or any other event beyond its reasonable control which prevents access to the Site or the Service.

8.7. Use in good faith – Third-party sites. Any contribution space on the Site to which the Customer may have access as part of a Service, including on social networks and groups, must be used in good faith. The Customer undertakes not to make any defamatory, threatening, hateful, intolerant or obscene comments, etc. or any disparaging publication likely to infringe the rights of the Company, other Users or third parties, or which is contrary to the law.

The Company reserves the right to refuse access to all or part of the Site, the Service, the contribution areas and groups or to limit access rights to the contribution areas and groups, unilaterally and without prior notice to any Customer who does not comply with the GTC, any conditions of use of the Site, the Service and/or any third-party sites, platforms and tools accessible as part of the Service or, more generally, any legal or regulatory obligation.

The Customer undertakes to inform himself/herself of the conditions of use of all sites, social networks, platforms and third-party tools accessible as part of the Service and to comply with them. The Company has no control over these conditions and declines all responsibility in the event of the Customer being banned from or involved in a dispute with these third-party sites.

9. PROTECTION OF PERSONAL DATA

The Company collects and processes the personal data of its Customers and Users in accordance with the General Data Protection Regulation (RGPD) and the French Data Protection Act (Loi Informatique et Libertés).

The data is used exclusively to:

– manage Orders and access to Services,

– ensure the proper functioning of the Site

– improve the user experience and the quality of the Service,

– comply with legal obligations.

Customers have the right to access, rectify, delete, limit, oppose and port their data. They may exercise their rights at any time by sending an email to : [contact@adilo.academy].

For more details on the types of data collected, how long it is kept, sub-contractors and your rights, please consult our Privacy Policy.

10. PARTNER SITES – HYPERTEXT LINKS

The User may access, via hypertext links present on the Site or as part of a Service, Partner or third party sites, designed and managed under the responsibility of third parties who are not subject to the GTCS. The User is therefore invited to familiarise himself/herself with the contractual conditions of use or sale as well as the confidentiality policies or any other legal information applicable to these Partner or third party sites.

The Company has no control over these sites and their content and declines all responsibility for their content and the use made by any third party of the information contained therein. This clause applies to all Partner content.

If a third party site directs its users to the Site, the Company reserves the right to request the removal of the hypertext link pointing to the Site if it considers that this link does not comply with its rights and legitimate interests.

11. FORCE MAJEURE OR IMPOSSIBILITY OF PERFORMANCE

Performance of the Company’s obligations hereunder shall be suspended in the event of a fortuitous event or force majeure which prevents performance. This suspension may concern all or part of the Service. In this case, the Company will notify the Customer of the occurrence of such an event as soon as possible and of the estimated duration of the suspension. Only a definitive impediment may give rise to a refund. If the definitive impediment is partial, only a partial refund will be granted.

Under the conditions laid down by law, Customers expressly accept that they may not invoke a case of force majeure to postpone payment (of an invoice, for example) for a Service provided or in the process of being provided, or to refuse delivery of an Order placed.

The following are considered to be cases of force majeure or fortuitous events, in addition to those usually recognised by the case law of the courts and tribunals, and without this list being restrictive: strikes or industrial disputes within or outside the Company, natural disasters, fires, interruption of telecommunications, epidemics and pandemics, interruption of the energy supply, interruption of communications or transport of any type or any other circumstance beyond the reasonable control of the Company.

The Company may not be held liable for any difficulties encountered by the User or the Customer in accessing the Site and/or the Service due to a technical or software failure or any other cause beyond its control. The Customer acknowledges that he/she is aware of the technical hazards inherent in the Internet and the mobile network and the malfunctions that may result. Consequently, the Company may not be held liable for any unavailability, slowdown or failure of the Internet network or of any IT solutions whatsoever, except in the event of proven negligence on its part.

Furthermore, in the event that the person(s) in charge of the Service is/are unable to work due to illness, accident, family reasons, maternity and/or paternity leave, etc., the Company reserves the right to replace them and/or suspend the service without the Client being able to demand payment of any compensation whatsoever. The Company will notify the Client within a reasonable time of this incapacity and, as far as possible, of the duration thereof. Only a definitive impediment confirmed by the Company may give rise to a refund. If the definitive impediment is partial, only a partial refund will be granted.

12. INTELLECTUAL PROPERTY RIGHTS

The Company or its Partners hold all intellectual property rights relating to the Site and the Service. The intellectual property rights relate in particular, but not exclusively, to all the content, text, images, videos, graphics, logos, icons, sounds and software appearing on the Site or constituting the tools and media provided on the Site and as part of the Service.

Access to the Site and the Service does not give the User or Customer any right to the intellectual property rights relating to the Site and the Service, which remain the exclusive property of the Company or its Partners.

The User or Customer may not, under any circumstances, reproduce, represent, modify, transmit, publish, adapt, on any medium whatsoever, by any means whatsoever, or exploit in any way whatsoever, all or part of the Site and the Service without the prior written authorisation of the Company or its Partners.

Any use of all or part of the Site or the Service that is not authorised in advance by the Company or its Partners, for any reason whatsoever, may be the subject of any appropriate action, in particular an interruption of access to the Service or an infringement action.

In return for payment of the price requested at the time of the Order, the content, techniques, know-how and methods transmitted and, more generally, all the information in the Service are subject to a strictly personal, non-transferable and non-exclusive right of use for the duration of the Service selected by the Customer at the time of the Order for the duration of the contract only.

In this respect, the Customer undertakes not to use or exploit the Service on behalf of other persons, including his/her employees or entourage. The Customer accepts liability in the event of unauthorised transfer or communication of the content of the Service or the sharing of their login details for any purpose whatsoever. The Customer undertakes to ensure that the intellectual property rights of the Company or its Partners are respected by all of its employees who may have access to the restricted content of the Site and all the content of the Service.

All distinctive signs used by the Company are protected by law and any unauthorised use by the Company may give rise to legal proceedings. The Company reserves the right to terminate the Customer’s access to the Service in the event of infringement of its intellectual property rights, without prejudice to any penalties and damages.

13. CUSTOMER REFERENCES AND COMMUNICATION

13.1. Customer references. Clients may be asked by the Company to be named as beneficiaries of the Service. With the Client’s agreement, the Company may be authorised to mention the Client’s name, the opinion it has given to the Company regarding the Service and an objective description of the nature of the Service provided to it in its reference lists and proposals to its prospective customers and Clients, in particular on the Website, for advertising and promotional purposes, in interviews with third parties, in communications to its staff, in internal management planning documents and in the event of legal, regulatory or accounting provisions requiring it to do so.

13.2. Authorisation to use. When the Client sends written material, videos and/or photographs to the Company to give its opinion or testify about the Service provided by the Company, and where applicable issues comments or publications concerning the Company (for example, on its social networks), to which its identifier and profile photo on the social networks are attached, then the Client authorises the Company to use this content to promote its commercial activities. The content may be protected by image rights and/or copyright, and in this case, the Client grants the Company the right to adapt it (in form) and reproduce it on any medium, in particular by presenting it as a commercial reference and/or as an opinion. For example, the Company may take screenshots of publications on social networks concerning it or the Service from which the Client has benefited, and reproduce them on the Site as an opinion. The Customer acknowledges that he/she is in full possession of his/her rights and may not claim any remuneration for the use of the rights referred to in this paragraph. These rights are granted for the lifetime of the Client concerned, plus 70 years, and for the whole world. The Company reserves the right to submit to the Client any other request for authorisation to take photographs and transfer rights, for all cases not provided for herein or on an ad hoc basis.

13.3. Events. The provisions of the previous paragraph apply identically to videos and photographs taken on the occasion of any type of event (public, reserved for customers, webinars, training courses, etc.) organised or co-organised by the Company. Events may be recorded and published by the Company, including on social networks in the form of extracts or as free or paid replays. If the Client does not wish to appear, he/she will be asked to stand at the back of the room, not to take part in group photos and not to wave to the photographer/cameraman in whose field he/she may be positioned. When the event is remote, the Customer may choose a pseudonym and not activate their camera so as not to appear in the screen captures. It is the responsibility of professional Clients to inform their beneficiaries of the conditions under which photographs are taken.

14. CHANGES TO THE GENERAL TERMS AND CONDITIONS

The Company reserves the right to modify the terms, conditions and wording of the GTC at any time and without prior notice in order to adapt them to changes in the Site or its operation, and in the characteristics of the Service. The applicable conditions are those accepted by the Customer and sent to the Customer in the case of distance selling by any means of communication on a durable medium.

Modifications to the General Terms and Conditions made by the Company will not apply to Services already subscribed to, with the exception of clauses relating to the technical development of the Service, provided that this does not result in an increase in price or a change in the quality or characteristics to which the non-professional or consumer Customer has made his commitment.

The Customer may also be asked to accept the amended T&Cs, failing which the last T&Cs accepted will continue to apply until the Service has been fully performed. If the Company is unable to continue to provide the Service under the previous conditions, the Customer has the option of requesting cancellation and reimbursement. In this case, the Company may retain an amount corresponding to the Service provided until termination, in accordance with the conditions laid down by law.

15. LIABILITY

15.1 Warranty. Except under the conditions of any legal or commercial guarantees that may be applicable, the Company is not bound by any obligation of result and does not provide any express or implicit guarantee, including, but not limited to, relating to the continuity, performance, results or durability of the Service provided, which are subject to a hazard.

The price of the Service does not in any way include the costs to be incurred by the Customer in the course of his activities to achieve his objectives and any amount of costs, for example for advertising, is always provided purely as an indication in the context of the Service.

Any objectives, success stories or examples presented by the Company on the Site and as part of the Service presuppose the concrete and effective implementation of all the advice, techniques and tools that may be provided as part of the Service and under no circumstances constitute a promise of gain or results. The Company can under no circumstances guarantee the Customer that he/she will obtain similar results and these references are used by way of example only.

15.2. Responsibility of Users and Customers. The User or Customer is solely responsible for the interpretations he makes of the information provided under the Services, for the advice he deduces or which has been provided to him under the Services and for the adaptations made for his own activities. Use of the information is made under the sole responsibility of the Customer and at the Customer’s own risk, which the Customer expressly accepts.

The Customer acknowledges that he/she has received sufficient information and advice before committing him/herself and is aware that any result sought involves, by its very nature, risks and requires considerable effort. The Customer declares that he/she is perfectly aware that the Services offered are for information purposes only and do not commit the Company to obtaining any result whatsoever by the Customer, except in the case of a commercial and specific guarantee applicable to the Service. All Services are not medical, psychological, legal or financial services. It does not enable a state-recognised diploma to be obtained, and has never been offered as such by the Company. The Customer remains perfectly free to withdraw from the Service under the conditions set out in the contract. They act under their sole and exclusive responsibility.

In the exchange spaces, the Customer assumes, as publisher, responsibility for communicating information to the public and editorial responsibility for all its communication, both physical and online, and in particular but not exclusively for its site(s), blogs, pages and accounts on social networks. The Customer is solely responsible for the quality, legality and relevance of the data and content that it transmits to the public.

15.3. Limitation of liability. Regardless of the type of Service package selected by the Professional Customer, the Company’s liability is expressly limited to compensation for direct damage proven by the Professional Customer. Under no circumstances may the Company be held liable for indirect damage such as loss of data or file(s), operating loss, commercial loss, loss of earnings or damage to the Professional Client’s image or reputation. Similarly, the Company may not be held liable for any direct or indirect damage caused to the User’s equipment when accessing the Company, and resulting either from the use of equipment that does not meet the specified conditions, or from the appearance of a bug or incompatibility.

IN ANY EVENT, THE COMPANY’S LIABILITY TO PROFESSIONALS IS CAPPED AT THE AMOUNT OF THE PRICE PAID, EXCLUSIVE OF TAX, BY THE CUSTOMER IN RETURN FOR THE SUPPLY OF THE SERVICE IN THE CONTEXT OF WHICH THE DISPUTE ARISES. THIS AMOUNT IS UNDERSTOOD TO BE THE MAXIMUM THAT THE COMPANY MAY BE REQUIRED TO PAY BY WAY OF COMPENSATION (DAMAGES AND INTEREST) AND PENALTIES, IRRESPECTIVE OF THE HEADS OF DAMAGE ALLEGED AND THE LEGAL GROUNDS USED, UNLESS OTHERWISE PROVIDED BY LAW OR CASE LAW.

GENERAL

The General Terms and Conditions of Sale and all purchase and sale transactions referred to therein are governed by French law. They are written in French. In the event that they are translated into one or more languages, only the French text will be deemed authentic in the event of a dispute.

The nullity of a contractual clause does not entail the nullity of the GCS. The temporary or permanent non-application of one or more clauses of the GCS by the Company shall not constitute a waiver on its part of the other clauses hereof, which shall continue to have effect.

The Client accepts that the Company may transfer this contract to its affiliated companies or to an acquirer without its prior agreement.

DISPUTES

17.1. Amicable resolution. In the event of a dispute, the Client shall first contact the Company to try to find an amicable solution.

17.2. Mediation.

In the event of difficulty in the application of this contract, the consumer Customer residing in Europe has the possibility, before taking any legal action, of requesting recourse to a consumer mediator identifiable on the https://www.economie.gouv.fr/mediation-conso website.

The mediator will attempt, independently and impartially, to bring the parties together with a view to finding an amicable solution. The parties remain free to accept or refuse recourse to mediation and, in the event of recourse to mediation, to accept or refuse the solution proposed by the mediator. In this context, any European consumer may refer the matter to the Online Dispute Resolution (ODR) platform accessible from the following URL address: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage.

17.3. Disputes between professionals. IN THE EVENT OF A DISPUTE ARISING BETWEEN A PROFESSIONAL CUSTOMER AND THE COMPANY RELATING TO THE SERVICE, INTERPRETATION, PERFORMANCE AND/OR TERMINATION OF THE CONTRACT, EXCLUSIVE JURISDICTION IS GRANTED TO THE COURTS WITHIN THE JURISDICTION OF THE TOWN OF THE COMPANY’S REGISTERED OFFICE, NOTWITHSTANDING PLURALITY OF DEFENDANTS OR THE INTRODUCTION OF THIRD PARTIES, EVEN FOR EMERGENCY PROCEDURES OR PROTECTIVE PROCEDURES BY WAY OF SUMMARY PROCEEDINGS OR APPLICATION.